Business & Enterprise
Service Level Agreement (SLA)
Uptime targets, support response, and credits.
- Status
- Active
- Effective
- June 3, 2026
- Owner
- Chief Operating Officer
Uptime
99.9% monthly uptime target for production tenants, measured at the application edge, excluding scheduled maintenance.
Support Response
P1 ≤1 hour, P2 ≤4 hours, P3 ≤1 business day. 24/7 on-call for P1 incidents.
Credits
Service credits applied per the credit schedule in the Order Form when SLA is missed.